Refund and Returns Policy – Mantravidya.com
At Mantravidya.com, we strive to ensure your complete satisfaction with our spiritual and religious products. If for any reason you are not entirely happy with your purchase, we’re here to help.
Return Eligibility
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have 7 days from the date of purchase to initiate a return.
Return Process
- Initiate a Return: To initiate a return, please contact us at re*****@ma*********.com with your order details and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization along with instructions on how to send your item back to us.
- Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing Time: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
- Partial Refunds: In some cases, only partial refunds may be granted (if applicable), such as items with obvious signs of use, any item not in its original condition, or items missing parts for reasons not due to our error.
Non-Returnable Items
Certain items are non-returnable, including:
- Downloadable digital products
- Service related products like puja service, consulting service.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at re*****@ma*********.com.
Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at re*****@ma*********.com.
Contact Information
For any questions or concerns regarding our refund and returns policy, please contact us at:
- Email: re*****@ma*********.com
- Click- Contact page
By purchasing from Mantravidya.com, you agree to this refund and returns policy. We are committed to providing quality products and exceptional customer service. Your satisfaction is our priority.